Contact CollabsStore
Contact Us
We’re Here to Help
Got a question about a product, order, or how CollabsStore works? Our team is ready to help point you in the right direction. Because CollabsStore is a marketplace connecting you with trusted partner retailers, the fastest support often comes from choosing the right contact method below.
Ways to Contact Us
📧 Email Support
Prefer to write to us? Send your enquiry anytime and our team will respond as soon as possible.
Best for:
- General enquiries
- Partnership questions
- Account support
- Non-urgent requests
💬 Live Chat
Need quick help? Use our live chat for fast answers during support hours. If an agent is unavailable, you can leave a message and we’ll follow up by email.
Best for:
- Quick questions
- Help finding products
- Guidance before checkout
📝 Website Contact Form
You can also reach us through our online contact form. Simply provide your details and a brief message, and we’ll make sure it reaches the right team.
Best for:
- Detailed enquiries
- Order-related questions
- Requests that include attachments or screenshots
Before You Contact Us
CollabsStore connects you with third-party retailers who handle payment, shipping, and delivery. If your question relates to:
- Delivery times
- Tracking updates
- Returns or refunds
you may receive faster support by contacting the retailer you completed your purchase with. If you’re unsure who that is, just message us and we’ll help you find the right contact.
Response Times
We aim to reply to all enquiries as quickly as possible. Response times may vary during busy periods, but most messages are answered within 1 to 2 business days.
Stay Connected
Keep an eye on CollabsStore for the latest product drops, exclusive collaborations, and updates from our partner brands.
Additionally, you can contact us via the form below & we aim to respond in 1-2 working days..
Contact form
